Every PBX needs to be able to tell its users when something’s gone awry. CM provides the ability to use announcements for intercepting.
From time to time, you might find that you need to be able to dial an extension (or DID) that transfers the caller directly to a voice mailbox that belongs to a specific (different) extension.
I’ve been asked by several individuals to weigh in on the current crisis in Licking County Ohio, where nearly the entirety of their county government is unable to function as a result of a ransomware attack.
This post is merely a log of a particular troubleshooting experience initiated by CM IPMEDPRO alarms.
Connecting a paging system to a Communication Manager gateway as a station is significantly less complex than connecting it as a CO trunk. Compare this post to my immediately previous post about paging via trunks.
Most users understand that “to get an outside line”, they have to dial some number first – most commonly the digit 9, but sometimes other digits are used. When the user does that, they’re triggering Automatic Route Selection (ARS) functionality, which tells the phone system to automatically figure out how to route the digits that follow the access code.
Communication Manager (CM) is able to supply music to callers. This is primarily useful when callers are placed on hold, but can also be needed by vectors queueing callers for a specific skill/hunt-group.