Vectoring - Transferring callers to a voice mailbox selected at transfer-time
There are occasionally times when you wish to directly leave a message in someone’s voice mailbox, without first ringing their phone. Or, more often, you wish to transfer a caller directly to someone else’s voice mailbox without disturbing the called party. This solution allows for both of these situations. The vector simply asks you what mailbox number you wish to leave a message for, and then transfers you to that mailbox.
Note that the minimum effective COR for this call will be enforced, so if COR 6 doesn’t have permission to access the voice messaging system, the call will be waved off rather than completed.
display vector 120 Page 1 of 6 CALL VECTOR Number: 120 Name: VM Txfr Multimedia? n Attendant Vectoring? n Meet-me Conf? n Lock? n Basic? y EAS? y G3V4 Enhanced? y ANI/II-Digits? y ASAI Routing? y Prompting? y LAI? y G3V4 Adv Route? y CINFO? y BSR? y Holidays? y Variables? y 3.0 Enhanced? y 01 collect 4 digits after announcement 3461 for C 02 goto step 5 if digits = ???? 03 goto step 1 if unconditionally 04 wait-time 1 secs hearing ringback 05 messaging skill 99 for extension C 06 stop
list announcement 3461 ANNOUNCEMENTS/AUDIO SOURCES Announcement Source Num of Extension Type Name Pt/Bd/Grp Files 3461 integrated vm-transfer G2 2
Script: “Please enter the 4-digit extension for the mailbox you wish to be transferred to.”
display vdn 3299 Page 1 of 3 VECTOR DIRECTORY NUMBER Extension: 3299 Name*: VM Txfr Destination: Vector Number 120 Attendant Vectoring? n Meet-me Conferencing? n Allow VDN Override? y COR: 6 TN*: 1 Measured: none VDN of Origin Annc. Extension*: 1st Skill*: 2nd Skill*: 3rd Skill*: * Follows VDN Override Rules
display vdn 3299 Page 2 of 3 VECTOR DIRECTORY NUMBER AUDIX Name: Return Destination*: VDN Timed ACW Interval*: After Xfer or Held Call Drops*? n BSR Application*: BSR Available Agent Strategy*: 1st-found Used for BSR Polling? n BSR Tie Strategy*: system Observe on Agent Answer? n Send VDN as Called Ringing Name Over QSIG? n Display VDN for Route-To DAC*? n VDN Override for ASAI Messages*: no BSR Local Treatment*? n Reporting for PC or POM Calls? n Pass Prefixed CPN to VDN/Vector*? system * Follows VDN Override Rules
display vdn 3299 Page 3 of 3 VECTOR DIRECTORY NUMBER VDN VARIABLES* Var Description Assignment V1 V2 V3 V4 V5 V6 V7 V8 V9 VDN Time-Zone Offset*: + 00:00 Daylight Saving Rule*: system Use VDN Time Zone For Holiday Vectoring*? n Apply Ringback for Auto Answer calls*? y * Follows VDN Override Rules