Communication Manager - Intercept Treatments (user or facility errors)
Every PBX needs to be able to tell its users when something’s gone awry. CM provides the ability to use announcements for intercepting.
display system-parameters features Page 1 of 20 FEATURE-RELATED SYSTEM PARAMETERS [...] DID/Tie/ISDN/SIP Intercept Treatment: announcement 3447 [...]
change system-parameters features Page 4 of 20 FEATURE-RELATED SYSTEM PARAMETERS [...] Controlled Outward Restriction Intercept Treatment: tone Controlled Termination Restriction (Do Not Disturb): tone Controlled Station to Station Restriction: tone [...]
display system-parameters features Page 18 of 20 FEATURE-RELATED SYSTEM PARAMETERS INTERCEPT TREATMENT PARAMETERS Invalid Number Dialed Intercept Treatment: announcement 3380 Invalid Number Dialed Display: Restricted Number Dialed Intercept Treatment: announcement 3381 Restricted Number Dialed Display: Intercept Treatment On Failed Trunk Transfers? n
The announcements were recorded loosely like this:
3380: “Your call cannot be completed as dialed. Please check the number, and try your call again.”
3381: “The number you have dialed is prohibited from your current class of restriction. If you feel you have reached this recording in error, please contact your telecommunications administrator by calling [(NPA) NXX-XXXX].”
3447: “You have reached [organization name]. The telephone or circuit you have dialed is currently out of service. This condition may be either temporary or permanent; no further information is available at this time. Please hang up, and then try your call again. If you feel you have reached this recording in error, please instead call [(NPA) NXX-XXXX].”
I don’t have announcements set up for the options on page 4 (obviously), mostly because they’re encountered far less (potentially never) than the other three options.